Podcasts: Communication
PCIC podcasts do not replace careful clinical judgement specific to each patient / family situation. ALWAYS use your careful clinical judgement when caring for each patient and family.
While podcasts can be played from the link below, if you click on the “more” icon, you will be able to play and or download them.

Table of Contents
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Shared Decision-Making
Use a practical approach to communicating with patients and families effectively. Presented by Jillian Gustin, MD
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Advance Care Planning
Explore advance care planning and the use of a hands-on tool to guide in the development process of an effective advance care plan. Presented by Frank D Ferris, MD
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Conflict Resolution
Explore new skills to resolve conflict when working in teams, including techniques for listening, nonverbal communication, inquiry, assertiveness, and feedback. Presented by Charles F. von Gunten, MD
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Discussing Cardiopulmonary Resuscitation
Learn a framework that will guide and inform patients during the cardiopulmonary resuscitation discussion. Presented by Charles F. von Gunten, MD
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Discussing Hospice Care
Utilize a framework that builds clinician knowledge and confidence to effectively have the hospice care discussion with their patients. Presented by Charles F. von Gunten, MD
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